AmazonConnect
amazonconnect
end-customer-mins
The number of minutes an end-customer spends interacting with Amazon Connect. Inbound calls and outbound calls from the contact control panel are based on the time the end-customer is connected. Pricing determined per second.
multi-region-end-customer-mins
The number of minutes an end-customer spends interacting with Amazon Connect across multiple regions. Pricing determined per second.
multi-region-tasks
Task usage routed across multiple regions using Amazon Connect Tasks's management capabilities. Charged per task.
SMS-message
Charge per SMS message sent through Amazon Connect for customer interactions or notifications. Charges for both end-customer and agent messages.
multi-region-chat-message
Number of chat messages exchanged with customers through Amazon Connect across multiple regions. Charge based on total messages sent and received.
chat-message
Chat messages exchanged with customers through Amazon Connect. Charge based on total messages sent and received.
guided-message
Number of step-by-step guided messages sent. Charged per message sent. Guides comprise multiple steps and messages.
agents-evaluated
Number of agent interactions evaluated using Amazon Connect's quality management tools.
high-volume-traffic-end-customer-mins
The number of minutes end-customers through Amazon Connect outbound campaigns.
agents-scheduled
Number of agents scheduled based on Amazon Connect's workforce planning and predictive analytics tools. Charged per agent scheduled.
agents-forecasted
Number of agents forecasted based on Amazon Connect's workforce planning and predictive analytics tools. Charged per agent forecasted.