AmazonConnect
Each grouping represents a specific way Amazon Connect measures and bills for resource consumption. Click into a code for additional specifications.
Amazon ConnectAmazonConnect
end-customer-mins
The number of minutes an end-customer spends interacting with Amazon Connect. Inbound calls and outbound calls from the contact control panel are based on the time the end-customer is connected. Pricing determined per second.
Billing Codes
multi-region-end-customer-mins
The number of minutes an end-customer spends interacting with Amazon Connect across multiple regions. Pricing determined per second.
Billing Codes
multi-region-tasks
Task usage routed across multiple regions using Amazon Connect Tasks's management capabilities. Charged per task.
Billing Codes
SMS-message
Charge per SMS message sent through Amazon Connect for customer interactions or notifications. Charges for both end-customer and agent messages.
Billing Codes
multi-region-chat-message
Number of chat messages exchanged with customers through Amazon Connect across multiple regions. Charge based on total messages sent and received.
Billing Codes
tasks
Task usage using Amazon Connect Tasks's management capabilities. Charged per task.
Billing Codes
chat-message
Chat messages exchanged with customers through Amazon Connect. Charge based on total messages sent and received.
Billing Codes
guided-message
Number of step-by-step guided messages sent. Charged per message sent. Guides comprise multiple steps and messages.
Billing Codes
agents-evaluated
Number of agent interactions evaluated using Amazon Connect's quality management tools.
Billing Codes
high-volume-traffic-end-customer-mins
The number of minutes end-customers through Amazon Connect outbound campaigns.
Billing Codes
agents-scheduled
Number of agents scheduled based on Amazon Connect's workforce planning and predictive analytics tools. Charged per agent scheduled.
Billing Codes
agents-forecasted
Number of agents forecasted based on Amazon Connect's workforce planning and predictive analytics tools. Charged per agent forecasted.